Helpful 3 people found this review helpful Our delivery partners schenker (standard service) and dhl express (express service) handle all shipments in australia.
No representative is to blame, this is 100% on swarovski's other departments.
Swarovski customer service number australia. Heard nothing so tweeted swarovski. Now that i can no longer return items (14 days have long gone), the 2 charms are eating dust in their packaged state. This will help us direct you to the right department for prompt assistance.
Elvis presley™ swarovski® crystal earrings. At the end of the day they are just selling some overpriced glass. I am highly disappointed with there service.
I have ordered a jewellery for my friend on 10th april and till now there is no information regarding that and we didnt get a tracking number either, have been calling there customer service number and they dont pick even after 40 mints wait. At swarovski optik, we are totally committed to our customer, products and service. You should know how you can loose treating 1 client like this one day, makes you loose 10000 another day, order 10us00001919608 please review, case study!
Swarovski seems to have gotten everything right at their wintergarden store. Sent details via website ‘contact us’ page on 10th aug. Save your money and get real jewelry with real customer service.
Swarovski is unable to deliver to po boxes or apo/fpo addresses. Dealer locator find dealers near your location go to dealer locator. The customer service representatives themselves were polite, but i was very unsatisfied with their answers.
From the pristine and welcoming decor, to the items they stock, as well as (and importantly) the staff who embody excellence in customer service. This warranty is void if damage results from unauthorized repairs, accident, alteration, misuse, abuse, neglect, fire, flood or other acts of god. Possibly the worst customer service ever!
Bought a pair of earring in april which i received at the end of that month, barely worn but stones have fallen out. Items remain the property of swarovski until receipt of final payment. Our abn is 87 628 127 622.
The term ‘gunworld australia trading pty ltd ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2/18 elliott court hillcrest queensland 4118 australia. Received an email on 18th aug from customer service. Dealer locator find dealers near your location go to dealer locator.
Swarovski should realized people do have choices to purchase their jewelry from so many other companies with much better warranties and customer service. I paid $15.99 extra for next day delivery i haven't gotten a tracking number yet they charged me so quick. Swarovski won’t return my money!!
Thank you for your cooperation. It turned a tiring day into a day to remember. Generations of pride ford mustang men's chronograph watch.
What a shame this company is just a name and nothing else reading other reviews is telling me the quality is also trash. When ordered by the last delivery dates communicated, items will usually be delivered on time. Hello, i am trying to reach responsible person at swarovski, as customer service i received and way even manager treats customer is unbelievable.
Online store customer service does not even deserve a 1 star, more of a 0.5 star. Replacement for faulty items is just a joke and their customer advisors are just a bunch of idiot bellends with no training and no clue of how they need to do their job. I placed an order on friday 14th may around 2130 new zealand time, my partner did not like the items so i decided to get a refund ($278 nzd).
Worst customer service experience with… worst customer service experience with swarovski.